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Delivery & Returns

How much does shipping cost?

Shipping costs are: 

Free over £50

Standard Delivery – £7.95

Next day order by 3pm Mon to Fri – (not available at the moment)

How quickly will my order arrive?

Your parcel should take three working days to arrive.  If you would like an express service, please select this before checking out.  We use Royal Mail for our deliveries and you will receive a tracking number when your order is dispatched.

How can I track the status of my order?

If you would like to track your order, please check the tracking tool provided by Royal Mail.

I have a query regarding my delivery?

Please let us know how we can help you.

Send our support team an email with your order number and postcode if you need help tracking your delivery.

What do I do if my order arrives damaged?

We are sorry if this has happened to you.  Please send a photograph and description of the damages along with your order number to

Where do I collect my order from?

'Click & Collect' Orders are collected from:

Secrets of Cymru'

Unit 15, Kingsway Centre


NP20 1EB

Email us for further details.

Once your order is ready for collection, we will let you know via your preferred communication channel.

What if my order does not arrive in time?

We do our best to get you your products in time.  However, from time to time we may have to navigate postal strikes.  If we cannot send your package with Royal Mail, we partner with courier services.

Refunds and Returns

Unfortunately, we do not cancel orders once they have left.  If your parcel arrives late, we will refund you once you have sent the package back to us.  If we send out the incorrect order, we will send a postage label for you to return the wrong order, which will be placed in your new package.  If you need assistance please get in touch with us on

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